At Cactus Smart Shop, we are committed to delivering your orders quickly, securely, and reliably—no matter where you are in the world. This Shipping Policy explains how we handle and process shipments for orders placed on https://cactussmartshop.com/.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed the next business day.
  • Once your order ships, you will receive an email confirmation with tracking details.

2. Shipping Destinations

We proudly ship worldwide. Orders can be delivered locally (within USA), regionally, and internationally (global).

3. Estimated Delivery Times

  • Within USA:1-3 working days.
  • Regional-2-3 working days
  • Worldwide-2-5 working days

Delivery times are estimates and may vary based on location, carrier, customs clearance, or unforeseen delays.

4. Shipping Costs

  • Shipping charges are calculated at checkout based on destination, package weight, and delivery option.
  • Occasionally, we may offer free shipping promotions—these will be clearly displayed on our website.

5. Order Tracking

  • Most shipments include tracking. Once dispatched, you will receive a tracking number via email.
  • Tracking may take up to 24–48 hours to become active.
  • For countries where tracking is not available, we will provide shipping updates upon request.

6. Customs, Duties & Taxes

  • International shipments may be subject to customs duties, VAT, import taxes, and handling fees once the package reaches the destination country.
  • These charges are the customer’s responsibility.
  • Cactus Smart Shop has no control over these charges and cannot predict their amount.
  • Customs delays may extend delivery times.

7. Delivery Issues

  • Incorrect Address: Please ensure your shipping details are accurate. Orders returned due to incorrect or incomplete addresses may incur additional shipping fees.
  • Lost or Damaged Packages: If your package is lost or damaged during transit, contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue.
  • Undeliverable or Refused Orders: Shipping fees are non-refundable.

8. Contact Us

For questions about shipping, tracking, or delivery issues, please contact:

📧 Email: [support@cactussmartshop.com]
📞 Phone: [+13392121725]

Important Notes:
1. Plant size: Please refer to the pictures provided (plants are shown with a ruler for scale).
2. Phytosanitary Certificate & CITES document: Available upon request at an additional fee of $40.
3. Orders over $350: We will provide the Phytosanitary Certificate and CITES document free of charge.
• For USA clients, an additional fee will be required for Lophophora williamsii.

Customs & Refund Policy
• We do not offer refunds for rotten plants, and we do not accept returns.

Quality & Packaging
All plants are healthy, strong, and securely packed. They are shipped bare-root, cleaned of most soil, and packed in a hard box. We make every effort to ensure plants arrive in good condition.
However, we cannot guarantee against potential damage caused by impact, extreme temperatures, or shipping duration (customer assumes this risk).

All our products are authentic, high-quality, and exactly as shown.