Shipping and Payment – CACTUS SMART SHOP

At Cactus Smart Shop, we are committed to delivering your orders quickly, securely, and reliably—no matter where you are in the world. This Shipping Policy explains how we handle and process shipments for orders placed on https://cactussmartshop.com/.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed the next business day.
Once your order ships, you will receive an email confirmation with tracking details.

2. Shipping Destinations

We proudly ship worldwide. Orders can be delivered locally (within USA), regionally, and internationally (global).

3. Estimated Delivery Times

Domestic (within USA): 2–5 business days
Regional: 5–10 business days
International (Europe, North America, Asia, etc.): 7–21 business days

Delivery times are estimates and may vary based on location, carrier, customs clearance, or unforeseen delays.

4. Shipping Costs

Shipping charges are calculated at checkout based on destination, package weight, and delivery option.
Occasionally, we may offer free shipping promotions—these will be clearly displayed on our website.

5. Order Tracking

Most shipments include tracking. Once dispatched, you will receive a tracking number via email.
Tracking may take up to 24–48 hours to become active.
For countries where tracking is not available, we will provide shipping updates upon request.

6. Customs, Duties & Taxes

International shipments may be subject to customs duties, VAT, import taxes, and handling fees once the package reaches the destination country.
These charges are the customer’s responsibility.
Cactus Smart Shop has no control over these charges and cannot predict their amount.
Customs delays may extend delivery times.

7. Delivery Issues

Incorrect Address: Please ensure your shipping details are accurate. Orders returned due to incorrect or incomplete addresses may incur additional shipping fees.
Lost or Damaged Packages: If your package is lost or damaged during transit, contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue.
Undeliverable or Refused Orders: Shipping fees are non-refundable.